ISO 9001:2015

ISO 9001 is an internationally recognised Quality Management System. ISO9001 evaluates whether your Quality Management System is appropriate and effective, while forcing you to identify and implement improvements. Organizations of all types and sizes find that using the ISO 9001 standard helps them:

  • Organize processes
  • Improve the efficiency of processes
  • Continually improve


Sets out the criteria for a quality management system. It can be used by any organization, large or small, regardless of its field of activity. The QMS will help you attain optimum customer satisfaction and maintain a lasting relationship with your customer. It focuses on ensuring quality of your products and services that respond to the need of the global market for cost effectiveness and efficiency. It will enhance your operations in all aspects of your business to achieve a common goal of continual improvement.

It is suitable for organisations in all industry sectors and will help your organisation to improve management processes to compete locally and/or globally.

Specific sections of the standard contain information on topics such as:

  • Requirements for a quality management system, including documentation of a quality manual, document control, and determining process interactions
  • Responsibilities of management
  • Management of resources, including human resources and an organization’s work environment
  • Product realization, including the steps from design to delivery
  • Measurement, analysis, and improvement of the QMS through activities like internal audits and corrective and preventive action