Sets out the criteria for a quality management system. It can be used by any organization, large or small, regardless of its field of activity. The QMS will help you attain optimum customer satisfaction and maintain a lasting relationship with your customer. It focuses on ensuring quality of your products and services that respond to the need of the global market for cost effectiveness and efficiency. It will enhance your operations in all aspects of your business to achieve a common goal of continual improvement.
Specific sections of the standard contain information on topics such as: